Frequently Asked Questions
Where are you located?
4323 Carothers Parkway
Williamson Tower, Suite 609
Franklin, TN 37067
(We are on the campus of Williamson Medical Center)
If you prefer point-to-point directions from a specific location,
please click here to visit Google Maps.
What are your hours of operation?
Our hours of operation are Monday – Friday, 8 a.m. – 5 p.m. CST.
Is your facility handicapped accessible?
Yes, the Williamson Tower is handicapped accessible. Williamson Medical Center also offers a free shuttle service.
Do I need a referral from my primary care physician?
You may need a physician referral depending on your insurance carrier. This will be determined at the time an appointment is requested.
Do you accept my insurance?
KCA accepts the following types of insurance: Aetna, BlueCross BlueShield of Tennessee, Cigna, Health Spring, Humana, Medicaid, Medicare, Signature, Tricare, and United Healthcare.
What forms of payment do you accept?
KCA accepts the following types of payment: MasterCard, VISA, personal check, and cash.
For your convenience, we can keep a credit card on file for services rendered.
Can I make secure payments online?
Yes, you can make secure payments online. Please visit our website, www.kcadocs.com, and enter the patient portal to make a secure payment.
Can I schedule an appointment online?
Yes, you may request an appointment by visiting our website, www.kcadocs.com, and entering the patient portal. A KCA representative will confirm your appointment by the end of the same business day.
Can I request a refill of my prescriptions?
Yes, you may request a refill of your prescriptions by visiting our website, www.kcadocs.com, and entering the patient portal. Please advise immediately if you have changed pharmacies, as we will contact the pharmacy that you initially requested.
If it has been more than twelve months since you’ve seen a KCA physician, an appointment will be necessary before refills are made. Depending on the circumstances, a courtesy supply of your medication may be provided at the time of your appointment confirmation.
How may I obtain a copy of my medical records?
You may obtain a copy of your records by visiting our website, www.kcadocs.com, and entering the patient portal. Follow the instructions provided.
You may also call our office @ 615.550.1800.
Can I fill out medical paperwork online before my appointment?
Yes. We encourage you to visit our website www.kcadocs.com, select the patient portal link, and follow the instructions provided.
What do I need to bring to my appointment?
1. Driver’s license or other state issued identification.
2. Your current insurance card.
3. All medications in their original containers.
What if I need to reschedule my appointment?
You may cancel your appointment by visiting our website, www.kcadocs.com and entering the patient portal. You may also call 615.550.1800 to cancel your appointment. Please provide at least a 24-hour notice. A cancellation fee of $30 will apply for all missed appointments that are not cancelled 24 hours prior to the appointment.
